Yes. You can cancel or modify your order before it has been shipped.Once your order has been dispatched, we are unable to guarantee changes or cancellations. Please contact us as soon as possible if you need assistance.
How do I know which size to choose?
Each product includes a detailed size chart. If you're unsure, simply send us your: Height Weight Bust Waist Hip measurements Our support team will recommend the most suitable size for you.
Do you accept custom orders?
Some products support limited customization. Depending on the product, available options may include: Skin tone Nipple color Cup size Neck style Please contact us before placing your order if you require customization.
Where do you ship from?
We ship from multiple warehouses, including: Germany United States Janpan UK RU China Your order will be shipped from the warehouse that offers the fastest available delivery.
How long does shipping take?
Estimated delivery times: | Region | Delivery Time | | --------------- | ------------------ | | United States | 2–5 business days | | Europe | 3–5 business days | | Canada | 3-5 business days | | Australia | 7–12 business days | | Other Countries | 7–15 business days | Delivery times may vary during holidays or customs inspections.
Will I need to pay customs duties or VAT?
For most countries, we use tax-inclusive shipping methods. In most cases, you will not need to pay additional customs duties or VAT.
Will the package be discreet?
Yes. All orders are shipped in plain, unbranded packaging with no product information or company logo visible on the outside. Your privacy is very important to us.
Can I track my package?
Yes. Once your order has been shipped, you will receive a tracking email containing your tracking number.
What material are your products made from?
Most of our products are made from premium medical-grade or food-grade silicone, depending on the product. Product material is listed on each product page.
Are the products realistic?
Yes. Our products are designed with realistic: Skin texture Veins Body proportions Soft touch Natural movement Many products are developed specifically for crossdressing, cosplay, drag performance, photography, and gender expression.
Can I wear the bodysuit for a long time?
Yes. For comfort, we recommend removing the bodysuit every several hours to allow your skin to breathe and to keep both your skin and the product clean.
Can I use makeup on silicone products?
Yes. You may use silicone-safe makeup products.After use, gently remove makeup with mild soap and warm water.Avoid using strong solvents or alcohol-based cleaners.
How do I clean the products?
Wash with: Warm water Mild soap Allow the product to air dry completely before storage. Avoid direct sunlight and high temperatures.
How should I store silicone products?
Store in: A cool, dry place Away from direct sunlight Away from sharp objects We recommend storing the product flat or hanging it properly to help maintain its shape.
What is your return policy?
We offer a 30-day return policy for eligible products. Returned items must be: Unused Clean In original condition In original packaging Customized products and certain hygiene-related items may not be eligible for return. Please contact us before returning any item.
What if my item arrives damaged?
Please contact us within 48 hours of delivery and provide: Your order number Photos or videos showing the issue Our support team will arrange the appropriate solution as quickly as possible.
Do your products come with a warranty?
Yes. If your product has a manufacturing defect, please contact us with photos or videos. We will evaluate the issue and provide an appropriate solution. Damage caused by improper use, accidental damage, or normal wear and tear is not covered.
What payment methods do you accept?
We accept secure payments through: Visa Mastercard American Express PayPal
Available payment methods may vary by country.
Is my payment secure?
Absolutely. All transactions are encrypted using SSL technology. We never store your payment information.
Is my personal information protected?
Yes. Your personal information is handled securely and will never be sold or shared with third parties except as necessary to fulfill your order.
Will anyone know what's inside my package?
No. Your order is shipped in discreet packaging without revealing the contents.
Still Need Help?
If you can't find the answer you're looking for, we're always happy to help. Contact our customer support team and we'll get back to you as soon as possible. Email:eyungshopify@gmail.com
Le choix d'une sélection entraîne l'actualisation de la page entière.
