Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at eyungshopify@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at eyungshopify@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at eyungshopify@gmail.com.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.

Start a Return

You can request a return directly through your customer account:

Click the profile icon in the store menu, or visit our Refund Policy / Returns page.
Sign in to your account.
Enter your email address and click Continue.
Open the email sent from our store and copy the six-digit verification code.
Return to the store and enter the verification code.
Find the order you want to return and click Request Return.
If your order contains multiple items, select the item(s) you want to return.
Select a return reason and leave a note if necessary.
Submit your return request.

Alternatively, you can contact us at eyungshopify@gmail.com, and we will process your request within 48 hours after receiving your email.

If your return request is approved and shipping is required, you will receive an email containing return instructions and a return shipping label.

Items returned without first requesting a return will not be accepted.

If you have any return questions, you can contact us anytime at eyungshopify@gmail.com.

Damage and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get the item you want is to return the item you currently have and place a new order separately once your return is accepted.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 48 hours. Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

 

Unfortunately, we cannot accept returns on sale items or gift cards.