Impressum

Additional Terms and Legal Notice

By submitting a return request, the customer acknowledges and agrees to comply with this Return Policy.

Return requests are subject to review and approval by our customer service team. Approval of a return request does not guarantee a refund until the returned item has been received and inspected.

Customers are responsible for ensuring that returned products are packaged appropriately to avoid damage during return transit. We are not responsible for returned items lost or damaged in transit unless a return shipping label provided by us is used.

The original shipping fees (if applicable), customs duties, taxes, insurance charges, and other non-refundable service fees may not be refunded unless required by applicable law.

Products returned in a used, altered, damaged, incomplete, unsanitary, or non-resalable condition may be rejected or subject to a partial refund.

For hygiene and product safety reasons, certain intimate-use products, custom-made products, clearance items, and personalized products may not be eligible for return unless defective or prohibited by applicable consumer protection laws.

Refund processing times are estimates only and may vary depending on your payment provider, bank, or card issuer.

We reserve the right to refuse returns, limit quantities, or modify this Return Policy at any time to comply with applicable laws and business requirements. Any updates will become effective upon publication on this page.

Nothing in this policy limits any mandatory consumer rights provided under applicable local laws.